Refund policy

RETURN & REFUND POLICY

We want you to be happy with your Mivella Pets purchase.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, clean, and in the same condition in which it was received.

To start a return, please contact Mivella Pets through our Contact page and include your order number and the reason for your request.

Please do not send a product back to the shipping address shown on the package or directly to the supplier. Approved returns will receive specific return instructions and, when applicable, a return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide your order number along with clear photos of the item and packaging.

We will review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Change-of-Mind Returns

For returns that are not related to damage, defects, or an incorrect item, the customer is responsible for return shipping costs.

Returned items must be unused and clean. Items showing signs of use, pet hair, dirt, damage, or alteration may not qualify for a refund.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make every reasonable effort to cancel orders that have not yet been processed or fulfilled. Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel it and our regular return process will apply.

Refunds

Once an approved return is received and reviewed, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method. Processing time after a refund is issued can vary depending on your bank or payment provider.

If you have not received an approved refund after allowing sufficient processing time, please contact your bank or card issuer first and then contact Mivella Pets if further assistance is needed.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item, please request a return for the eligible product and place a new order separately.

Orders Not Delivered

If an order cannot be shipped within the timeframe communicated at checkout or otherwise required by applicable law, we will contact you regarding the delay and available options, including cancellation and a refund where applicable.

Contact

For any return or refund questions, please contact Mivella Pets through the Contact page on our website.