Shipping policy
SHIPPING POLICY
Shipping Destination
Mivella Pets currently offers shipping to customers in the United States.
Shipping Cost
We offer FREE Standard Shipping on U.S. orders.
There is no minimum order value required to qualify for free standard shipping.
Order Processing and Delivery
Orders are processed and fulfilled after payment has been successfully confirmed.
Delivery times may vary depending on the destination, carrier, supplier processing, and other circumstances outside our direct control.
Any delivery estimate displayed at checkout or communicated after purchase is an estimate and is not a guaranteed delivery date.
Tracking
When tracking information is available for your shipment, it will be provided after the order has been fulfilled.
Please allow some time for tracking information to become active after it is issued.
Shipping Delays
Occasional delays may occur due to carrier operations, customs procedures, high shipping volumes, weather conditions, or other circumstances outside our control.
If we become aware that an order cannot be shipped within the timeframe originally communicated, we will contact you regarding the delay and the available options.
Where required by applicable law, you will be given the option to accept the delay or cancel the affected order and receive a refund.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@mivellapets.com.
We will make reasonable efforts to update the information before fulfillment begins, but changes cannot be guaranteed once an order has entered the fulfillment or shipping process.
Lost or Undelivered Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check the delivery location, household members, neighbors, and the carrier.
If you still cannot locate your order, contact us at support@mivellapets.com and we will review the situation with you.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please refer to our Return & Refund Policy and contact us as soon as possible.
Contact
For questions about shipping or your order, contact:
MIVELLA PETS
support@mivellapets.com